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Honor Student
Posts: 4
Member Since: ‎04-09-2011
Message 1 of 4 (2,360 Views)

Printer will not print from computer, but will make copies.

My Photosmart C4280 All-in-One was working fine and suddenly it will not print from my computer.   After trying Diagnostic Utility 4.1 the message appeared that it has "encountered a problem and needs to close."  Also, a message appeared that it is "offline."  Can anyone help to get it back online?  I desperately need this printer in working order.

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Provost
Posts: 29,562
Member Since: ‎11-17-2008
Message 2 of 4 (2,302 Views)

Re: Printer will not print from computer, but will make copies.

What operating system? How is the printer connected?

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 2
Member Since: ‎04-21-2011
Message 3 of 4 (2,267 Views)

Re: Printer will not print from computer, but will make copies.

On April 7, 2011 half of my immediate files simply disappeared. 

1 --Favorites

2 --Favorites Bar

3 --e-mail library

4 --8 icons on my starter screen -- I tried 'recovery': those 8 icons returned like ghosts; they were only half visible.

4 ---Address book

 

From that day on I have not been able to print photos,  I can print out anything BUT photos. 

 

"Antii-Spy, anti-maggots, anti-bugs, anti-criminals, anti-bogus, anti-brands"  have constantly been bugging any person on the internet to buy their "secure" product.  I am rather disgusted about how little twerps are sending so much unsolicited mail (and charging YOU for it) and getting away with it.

Student
Posts: 1
Member Since: ‎07-27-2012
Message 4 of 4 (1,918 Views)

Re: Printer will not print from computer, but will make copies.

Check out printer with HP-printer prints from Word but will not print from internet

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