Printer will not print using computer "File" Print commands

[Piper2x]

Suddenly, I can not print anything from my computer. I can scan on the printer and that works. My hp scan on the computer does not work. When I try to print from computer I get a Firefox not responding message.

[The_Fossette]

Hi @Piper2x

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print and getting an error message.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

·             When was the last time the printer was working fine?

·             From what application you are trying to print?

·             How is the printer connected to your computer? (USB cable/Wireless)

·             Have you made any software or hardware changes on the computer?

·             Have you performed any troubleshooting steps before posting?

Meanwhile, follow below steps to reset the printer and check if it helps.

Resetting the printer can help restore a connection to the computer.

1. If the printer is off, turn on the printer, and then check the status of the printer.

   • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

   • If the printer goes to an idle state after its startup routine, it might be online.

   • If the computer still shows the printer as offline, continue using these steps.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the printer power cord from the wall outlet.

4. Wait at least 60 seconds. Restart the computer while you are waiting.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. If the printer does not turn on by itself, press the Power button to turn it on.

8. Make sure the printer is connected to the computer or the network.

   • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

   • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

     Figure : Connect the cable to the printer and to the router

     

   • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

9. Try to print.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers