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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2017 07:44 PM

HP Recommended
Product: Photosmart C4795
Operating System: Microsoft Windows 10 (64-bit)

My printer stop conneting to my network out of no where. But would still connect to my computer. Everytime I try to re-connect it to my network through installation I recieve the follow message. "Your wireless router requires a WPA security passphrase. The passphrase configured on your printer does not match exactly. Reconfigure your wireless network WPA security passphrase for your printer."

 

What could be going on? I am confused what could be the issue. 

 

PC: Windows 10 Home (64bit)

Printer: HP Photosmart C4795 

Home Wifi: Password/Passhrase  hasn't been changed 

4 REPLIES 4

‎04-30-2017 07:47 PM

HP Recommended

Easy stuff first.  Power off printer and router.  Power on router and wait 3 mins.  Power on printer and verify it connects to your router.  Status now?

‎05-05-2017 08:25 PM

HP Recommended

Thank you! But I've tried that several times and still receive the same error message on both laptops I try to connect to. 

‎05-06-2017 04:30 AM

HP Recommended

Download your User Guide here.

 

https://support.hp.com/us-en/product/hp-photosmart-c4700-all-in-one-printer-series/3794613/model/394...

 

Page 6 explains how to reconnect to your router.  You will need your Printer USB cable to connect and transfer the settings to your printer. 

‎05-16-2017 11:46 AM

HP Recommended

Thank you. I've followed the directions on page 6 and still receive the same error message.  What could be wrong?

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