The HP Community is here for you.
12-01-2009 07:57 AM
12-01-2009 08:00 AM
Which officejet pro 8500 do you have, and what version of Windows 7 do you have?
If I have helped you solve your issue please mark it as solved
**Say Thanks By Clicking on the Kudos Star**
12-01-2009 08:01 AM
Are you trying to install using the Vista/XP CD that came with the unit. Here is the link for full software solution for Windows 7
Please download and install
HP Support Engineering Center
Click on yellow KUDOS button to say thanks
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)
12-01-2009 08:08 AM
I see that you are unable to install the HP OJ Pro 8500 Series printer on your Win 7 machine.
Please check on the CD that you have received with the printer, to know the drivers that are available on that disc. If it is for Win XP / Win Vista or Win 7
If it does not have the drivers for Win 7, Click on the correct link below and choose the option for Win 7 32 Bit or Win 7 64 Bit and download the correct drivers for the installation of the printer.
Note: You can find the model of the printer by opening the front cover where you access the ink tanks of the printer and look on the right side of a sticker which displays the information
A909a - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3752456&lc=en&cc=us&dlc=en&lang=en&cc=us
A909n - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3752462&lc=en&cc=us&dlc=en&lang=en&cc=us
A909g - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3752459&lc=en&cc=us&dlc=en&lang=en&cc=us
Hope this is of help
Click on the WHITE STAR icon to say 'Thanks..!!'
I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.
12-01-2009 08:12 AM
The CD that comes with the printer is for Windows vista and XP. It will not work with Windows 7. You need to download the Windows 7 version from the HP website. Select the appropropriate OS version (32-bit or 64-bit) though the file works with both. Try this URL: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77031-1&lc=en&dlc=en&cc=us&...
I would also recommend that you order the CDROM for backup as well.
P.S. I am currently working with a customer who has experienced the same problem which is why I am very familiar with it.
02-22-2013 01:35 PM
I recently installed a new hd with xp on my Dell gx270 desktop. When I try to run the software that came with the HP J4680 printer, I get a message that sayes 'your system does not support this printer". I worked fine on the old hd, what am I doing wrong?
02-22-2013 09:17 PM
Just use Google and search the web for your drivers here...
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.