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09-25-2009 12:50 PM
09-26-2009 06:24 AM
how big is the file you are trying to print (in Mb)? When printing a document, it is fed to the spooler in Windows, the spooler feeds it to the printer. To be able to do this, the spooler decodes the document and the size of the document is multiplied with 19. When there is not sufficient space on the harddrive, the document can get truncated.
Can you print in a different format, for instance in black/white or grayscale?
How is the product connected? Wired/wireless or through USB?
Let me know,
Arv / HP Social Media Ambassador / twitter: @HP_listens
While I am an HP employee, I am not a expert on all our products. When I offer advice, I'm not speaking for HP.
09-26-2009 11:57 AM
Thanks for responding--
Files are from 1-9 MB; word documents; HD space should not be an issue-I have 250 GB free on 500 gb drive
Even if I am copying a smaller file, say 1 mb, the last 2-4 pages are not printed. I never have problems with my everyday printing of 1-5 pages of e-mails or pages from the internet.
My printer settings for most douments are: two sided copies, Normal quality, color.
I printed one 9 mb document with grey scale and single side printing. 100 % complete.
I repeated the same file -grey scale, but two sided printing. The printer only printed 3/4 of the document, about the same as when in the 'color' setting.
Connection is from network by wired connection to router.