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MB04
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Message 1 of 2
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Printer won't print in color

HP Recommended
HP 5540 Printer

My printer was working fine was printing out pictures, came back the next day to do more and it stop printing in color ink is full the test page comes out in color but nothing else

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Dvortex
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Message 2 of 2
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HP Recommended

Welcome to the HP Community @MB04


I came across your message about the HP printer issue and wanted to pop in to help 🙂

 

I see that the printer is not printing in color. This looks like an issue with the driver on the printer. To assist you with this issue, I’d like to know the operating system on your PC. Please reply with the details for specific steps.

 

Assuming you are using a Windows PC, try the steps listed below and check:

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Now click http://hp.care/2q44L1f to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

If you are using a MAC, then try the steps below:

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

That should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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