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Jayb1
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Message 1 of 2
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Printer won't print

HP Recommended
HPOfficeJet 5700 Premium
Microsoft Windows 10 (64-bit)

Error message says"there is a problem with printer \ink system" I have pursued all suggestions given several times with no luck. This started with a paper jam. 

 

Help!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Jayb1

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting an error related to the ink cartridge.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you replaced the cartridges recently?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

While I wait for the answers, follow the steps in the below article and check if it helps.

 

http://hp.care/2pbpVFn

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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