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Honor Student
Posts: 2
Member Since: ‎02-25-2013
Message 1 of 4 (423 Views)

Printer

HP Photosmart Premium CQ521a,  Cannot print a test page, it's blank, but will partically print an e-mail, color good but black is faint?  Did new cartridges, downloaded driver again, print and scan doctor, etc. still no rsults, John

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Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 4 (410 Views)

Re: Printer

[ Edited ]

I understand your printer is not printing black ink.  I would take a look at this document it gives helpful troubleshooting steps to follow.

 

 

Print Quality

 

 

Let me know how it goes.

Honor Student
Posts: 2
Member Since: ‎02-25-2013
Message 3 of 4 (402 Views)

Re: Printer

Went through the process of cleaning the printer head, etc. works now, thaks for the advice, John

Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 4 of 4 (398 Views)

Re: Printer

Great glad its working!

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