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Honor Student
Posts: 2
Member Since: ‎04-24-2014
Message 1 of 4 (202 Views)

Printer

I ran out of ink so I changed my cartridges and now my printer keeps sayin there is a problem with the black cartridge. Any ideas wat wrong??

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PhD Student
Posts: 839
Member Since: ‎09-19-2011
Message 2 of 4 (189 Views)

Re: Printer

If printer shows defect with black cartridge, then you may first try to replace it with genuine HP ink cartridge.

 

If a genuine HP ink cart. is found defective, then you may claim warranty replacement for the same.

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
Honor Student
Posts: 2
Member Since: ‎04-24-2014
Message 3 of 4 (181 Views)

Re: Printer

I bought the hp ink cartridge and took out the other oneand it continues to say there is a problem.

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PhD Student
Posts: 839
Member Since: ‎09-19-2011
Message 4 of 4 (174 Views)

Re: Printer

I feel that the the ink cartridge needs further testing and validation.  You may contact the reseller or nearest HP service centre to obtain warranty support.

Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
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