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psedwa
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Printers and All-In-Ones

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I have a HP Photosmart Prem-Web C309n-s series - wireless and use it with MAC OSx10.6.8 - after the last automatic update of the 309 it will not show anything on the touch screen except the HP logo and the on button just continues to flash.  I have tried to research on the internet to find out what to do but I can't find anything helpful to explain what I need to do.  Thanks for any assistance anybody can give.

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dianebrat
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You might get better answers in the Printers forum, not the Touchsmart Desktop PC forum that you posted this in.

http://h30434.www3.hp.com/t5/Printers-and-All-In-Ones/ct-p/InkJet

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frrw
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Hello psedwa: Just uninstall your printer and reinstall it again. Proble received a corrupted update or update was not installed right. Try this step  just to allow to use printer right a way. Hp Moderator will remove question to printers section of forum this section is for Touchsmart computers. If Hp's moderator  does not remove your question then you need to repost it in printers section. This is important question and may happen again on next update. I am just able to get you to use printer not a real fix or solution. Another words temporarily fix.

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psedwa
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thanks i realize i posted in wrong area

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