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Honor Student
Posts: 2
Member Since: ‎03-08-2012
Message 1 of 6 (4,678 Views)

Printhead Failure

I've had my printer now for a little over a year.  I got it in September 2010.  I do not use the printer very often.  In fact, I've maybe used it a handfull of times in the last year 1/2.  Anyway, the ink was low for awhile and I finally replaced the ink cartridges.  However, the printer never seemed to recognize the new cartridges eventhough it printed just fine.  I didn't think anything of it.  Just yesterday as I was printing, it stopped in mid print and just fed the paper the rest of the way through.  Now my printer says "Printhead installed is not intended for use in this printer" and then it tries to refresh the print head and it seems the print head doesn't move and then the printer tells me there is a paper jam - to remove jam and hit OK.  When I do this, it goes back to the printehead error message. 


I opened up the printer to look inside and it seems there is a small square black piece that fits along the front bottom of the printhead that I'm guessing helps it move back and forth - and a piece has broken off it.  In fact, that whole yellow ribbon like thing came off with the black piece on it.  Not sure what happened - but now I can't print at all and the warrantly says it has expired.

 

What do I need to do?

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Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 2 of 6 (4,664 Views)

Re: Printhead Failure

Hi cherlicity, what printer model do you have?

Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 2
Member Since: ‎03-08-2012
Message 3 of 6 (4,662 Views)

Re: Printhead Failure

It's an all in one HP Deskjet 6500
Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 4 of 6 (4,659 Views)

Re: Printhead Failure

[ Edited ]

Hi cherlicity,

Try manually cleaning the printhead & then reset the printer (details in link)

 

http://support.hp.com/us-en/document/c01661383

 

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎02-26-2014
Message 5 of 6 (1,531 Views)

Re: Printhead Failure

What can I do to fix the printer when it gives the error message "printhead failure?"

Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 6 of 6 (1,517 Views)

Re: Printhead Failure


ecerick1 wrote:

What can I do to fix the printer when it gives the error message "printhead failure?"


Which printer model?

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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