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I see that you are trying to scan using the Officejet 7610 printer which gives you a print head failure. While I’m not very sure about this, I believe you can scan from your PC using the HP scan software or by using the web scan feature by accessing the printer EWS page.
First, try using the HP Scan software. Open the HP scan software on the PC and then scan using the software. If HP Scan is not installed, try HP Scan and Capture app. You can get it here: http://bit.ly/2oAYXby
If this does not work, then you can use the web scan feature if your printer is connected to the wireless network. You can check this video for instructions: http://bit.ly/2oVH6hu
Please let me know if this resolves the issue, or if you require further assistance!
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DVortex I am not an HP Employee
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