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BSFlyer82
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Printhead issue on Officejet7610

HP Recommended
Officejet 7610
Microsoft Windows 10 (64-bit)

Is there a way to still use the Scanner side of my 7610 printer? the Printhead failure cause the boot process to stop and not let me go ahead.

Can i just scan? It is costly ot rpelace the scanner which support 13x19....i have a printer to replace it a 7510..

 

 

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Dvortex
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HP Recommended

Hello, @BSFlyer82 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are trying to scan using the Officejet 7610 printer which gives you a print head failure. While I’m not very sure about this, I believe you can scan from your PC using the HP scan software or by using the web scan feature by accessing the printer EWS page.


First, try using the HP Scan software. Open the HP scan software on the PC and then scan using the software. If HP Scan is not installed, try HP Scan and Capture app. You can get it here: http://bit.ly/2oAYXby

 

If this does not work, then you can use the web scan feature if your printer is connected to the wireless network. You can check this video for instructions: http://bit.ly/2oVH6hu

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


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DVortex
I am not an HP Employee
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