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1 REPLY 1
05-08-2020 10:33 AM - last edited on 04-08-2024 07:48 AM by SofiaML
Hi,
Please remove the cartridges and then check again also please follow the below document.
https://support.hp.com/us-en/document/ish_1739881-1493381-16
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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