06-24-2015 01:19 PM
06-26-2015 08:07 AM
Welcome to the HP forums, and thanks for posting.
I'd like to help you with the issue you are having printing e-mail from your iPhone to your HP Deskjet 2542 All-in-One printer.
What app are you using on your iPhone to view your e-mails? The Mail app should have the option to print. However, if you are using a proprietary app like Gmail then you may not have that option. If you are using the Mail app, are you getting an error when attempting to print?
Another option you can try on iOS, is to download the ePrint app. You can even put your e-mail information into the ePrint app and select print options from there.
1. Open the App Store on your iPhone.
2. Type "HP ePrint" in the search bar.
3. Download the HP ePrint app.
4. Open the app, it should automatically detect the printer if the iPhone and printer are on the same network.
Hope this helps!!
06-29-2015 07:09 AM
Thanks so much for getting back to me!
It sounds like the issue may be with the Mail app on your iPhone (especially if it is printing from everywhere else).
Did you try installing the ePrint app and syncing your e-mail into that app, to see if it prints? That might be a good workaround in the meantime.
I would suggest checking for updates on your iPhone. You can use the steps here to check for any updates: Update the iOS software on your iPhone, iPad, and iPod touch.
Otherwise I would suggest contacting Apple Support to see if you can uninstall and re-install the Mail app on your iPhone.
Good luck! I hope this helps.
06-29-2015 10:18 AM
Thanks for getting back to me, again. :cathappy:
Unfortunately, I don't beleive the ePrint app, or AirPrint would support a password protected file. They are not coded to support files with any type of encryption.
If you can save the file to your iPad first, then you may be able to print it?
Or, could you possibly have the sender resend you the e-mail with no password on the attachment?
Hope this helps!
06-29-2015 02:23 PM
To answer your question simply; drivers and full programs.
The mobile app and Airprint function on your phone aren't programmed with all of the features and capabilites that a full printer driver on your computer has.
Any kind of encryption on a phone is going to prevent you from printing.
Your computer can understand permissions on an encrypted file. Having the software to decrypt the file (once the password has been entered) and a full printer driver makes all the difference.
Hope this helps! :cathappy: