cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 4
233
Flag Post

Printing on Photo Paper Problem

HP Recommended
envy 4500
Microsoft Windows 10 (64-bit)

Having problem centering a picture on Photo paper

trying to print an 8X10 on 8.5X11 photo paper

keeps cutting of top of picture ands has a 3" border at bottom

but om Plain paper prints out fine?\

HP ENVY 4500

0 Kudos
3 REPLIES 3
Highlighted
Level 16
Level 16
33,042 26,421 2,403 8,522
Message 2 of 4
Flag Post
HP Recommended

Photo's printing with the top edge truncated and large margins at the bottom of the page would typically be caused by the photo media not feeding properly in the printer. The troubleshooting steps in the document here may help resolve photo paper not feeding properly.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended
No jams apparent ,prints right on regular paper,only occurs on glossy photo paper?
0 Kudos
Highlighted
Level 16
Level 16
33,042 26,421 2,403 8,522
Message 4 of 4
Flag Post
HP Recommended

Whether or not jams are apparent, and regardless of whether plain paper is OK I would suggest cleaning the rollers as shown in Solution Two of the troubleshooting document I referenced above.  

 

Thick glossy photo media is more difficult to feed than plain paper. The top of the photo being cut off while there are large margins at the bottom is a clear indication that the media is not being properly fed through the printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation