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‎05-19-2017 05:24 AM

HP Recommended
Product: HP ENVY 5640

I have just bought this printer and trying to print off photo from Huawei phone - but only seems to print on A4 paper.  Downloaded HP App but does not offer option of photo paper when printing photo.  At same time set up Ipad to print, and that works successfully with photo paper - is it a phone or printer or user issue?  Thanks

 

1 REPLY 1

‎05-20-2017 08:05 AM

HP Recommended

Greetings @SismeyR, 

 

Thanks for the post. 

 

I understand that you are unable to paper tray to print on photo paper using HP AIO Remote app, is that right?

Not to worry, I will be glad to help. 

Are you facing any print quality issue while printing on regular paper?

 

If the option to select the paper tray is not available on the app, as a work around, empty the paper trays, load only photo paper in the printer and try to print. 

The printer would select the paper tray which has paper. Click here to know more about HP AIO Remote.

 

Let me know if the workaround works for you. 

Chimney_83
I am an HP Employee

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