The printer is brand new. When I first installed it printing working perfectly via wireless but scanning had problems. I reinstalled the 'FUll' driver software package (which I thought I'd done originally anyway) and now scanning seems to work fine but printing does not. When I try to print a Word document I get a 'User intervention required' error message, with no helpful suggestions as to what that intervention might be. However, the printer happily prints test pages etc. from various troubleshooting windows that pop up. From this I gather that there is no connectivity issue, no ink cartridge issue and no paper tray issue. Presumably this means there is an issue with the Office printing software? Any thoughts on resolving this?
I finally got this problem sorted by working with the HP technicians during a chat session. The problem was that the wrong port was selected, which seemed to be a problem with the settings on my computer rather than the HP software.