Printing

[RayaSolange]

I have updated filmware, reset printer, reset phone & sproket will not print. Makes printing noise but does not print.

[Dvortex]

Hello, @RayaSolange – Hope you are well 🙂

Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!

I understand that you are having issues while using your HP Sprocket. Are you getting any type of error message on your HP Sprocket app? Let me know.

Appreciate all your efforts in updating the firmware and resetting the sprocket. I'd further advise you remove the sprocket app, restart the phone and then re-install the app. See if that makes any difference. Also, try using a new HP ZINK® Sticky-Backed Photo Paper and check.

You can check http://hp.care/2ilvn9u for detailed troubleshooting steps.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[RayaSolange]

Hey! I have done all except delete & reinstall app. I will do so today & see the results of that. Thank you!

[Riddle_Decipher]

@RayaSolange

It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[RayaSolange]

Hello, none of these recommendations have worked.

[Dvortex]

Hello, @RayaSolange

It looks like a hardware issue with the sprocket. Please contact the HP phone support for further assistance or to get the printer serviced.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!