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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 01:04 PM

HP Recommended
Product: Officejet 6500 710n-z
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my anti-virus from paid Bitdefender to free Avira. Not sure if I was able to print after the change. I uninstalled Avira and also turned off firewall when trying to get printer to work by uninstalling driver and reinstalling didn't work. I'm not super knowledgeable about this stuff and I've gone through most of the troubleshooting tips from HP.

I'm one step closer to the asylum! Please help!

3 REPLIES 3

‎04-27-2017 01:08 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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‎04-27-2017 03:08 PM

HP Recommended

I tried the link and this is what I got. 3 printers showed up. I chose the highlighted one. Next pic, failure to communicate. I ran this a few times already. What is the next suggestion?Screenshot (74).pngScreenshot (75).png

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‎04-28-2017 12:28 AM

HP Recommended

When I do download the driver the printer says that "driver is unavailable"

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