• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Photosmart 5510
macOS 10.12 Sierra

I have a document that has a gray shape behind the black text. Both Word and PDF will not print the gray shape, even though it is showing in the print preview. I have also noticed many graphics on PDF are not printed in black and white. I have heard rumors that HP needs to patch "floating images/objects." Please advise because I am unable to use my printer reliably.

3 REPLIES 3
HP Recommended

 

@Sheroyee

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the HP printer prints text but not shapes overlaying text,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if genuine HP Cartridges are being used?

Have you confirmed if the paper is curled or wrinkled?

 

While you respond to that, here's a few things you need to do:

 

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

 

Solution two: Allow automatic servicing to complete

Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black cartridge, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.

If you cannot wait for the automatic servicing routine to complete, continue with the following troubleshooting steps.

 

Solution three: Check the paper

The quality and type of paper can affect the print job. Use the following guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(Though the header/title may be different, the steps will help resolve your concern).

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

HP Recommended

Thanks for the reply. These steps did not help. My ink has always been from HP and there are no issues with the paper.

HP Recommended

 

@Sheroyee

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

I get the feeling you've missed out on the link I shared on my last post,

It contains the rest of the steps that would help resolve your concern,

 

Here's what the rest of the steps are:

(And here's the link (again)

 

Solution four: Check the print settings

Check the print settings to make sure that they are appropriate for your print job. First, select your operating system.

 

Solution five: Check ink levels, and then replace any low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace low or empty cartridges according to the results.

 

Solution six: Print and evaluate a Print Quality Diagnostic Report

Follow these steps to print a test page, and then evaluate the results.

 

Solution seven: Replace the problem ink cartridge

Replace the problem ink cartridge if you saw defects on the Print Quality Diagnostic Report and the preceding steps did not resolve the issue, even if the ink cartridge is not low on ink. The problem ink cartridge is the one that printed the defects on the Print Quality Diagnostic Report as described earlier in this document.

 

Solution eight: Service the printer

Service or replace your HP product if you completed all preceding steps.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.