Pro 8630 Paper too long to auto-duplex

[BOYETT]

My printer was working great, now I keep getting error message.  I have uninstalled driver, reinstalled; reset printer by unplugging and plugging back into outlet.  I have researched problem and can not find any answers.  "HELP"

Paper too long to auto-duplex.

If you want to duplex this size paper you can manually duplex it by selecting "manual duplex" or "print odd pages" even pages" in your software application or print driver (if supported).

[Bob_Headrick]

What size paper are you using?  The Officejet Pro 8630 can automatically duplex up to Letter or A4 size paper, it does not support duplexing Legal size. See the specifications here.

Paper size	Tray 1	Tray 2	Duplexer	ADF
U.S. Letter: 216 x 279 mm (8.5 x 11 inches)
U.S. Legal: 216 x 356 mm (8.5 x 14 inches)
A4: 210 x 297 mm (8.3 x 11.7 inches)
216 x 330 mm (8.5 x 13.0 inches)
U.S. Executive: 184 x 267 mm (7.25 x 10.5 inches)
U.S. Statement: 140 x 216 mm (5.5 x 8.5 inches)
B5 (JIS): 182 x 257 mm (7.17 x 10.12 inches)
A5: 148 x 210 mm; (5.8 x 8.3 inches)
152 x 203 mm (6.0 x 8.0 inches)*
U.S. Government*
Borderless A4: 210 x 297 mm; (8.3 x 11.7 inches)
Borderless A5: 148 x 210 mm; (5.8 x 8.3 inches)
Borderless B5 (JIS): 176 x 250 mm; (6.9 x 9.8 inches)

If you are using a paper size that is supported (and used to work, but does not now) you might try cleaning the rollers as shown in step three of the document here.

[BOYETT]

This did not work.

[BOYETT]

I did not have a p[rint problem until the last update with Microsoft.

[Bob_Headrick]

What size paper are you using?  Have there been any shifts in the margins - does the top of the page start printing where it should?

[BOYETT]

Nothing has changed from April 16th, there was an update from Microsoft and ever since the printing changed.

[Bob_Headrick]

Could you confirm the printer model?  The Officejet Pro 8630 is not listed as suporting Legal size duplexing, the Officejet Pro 8730 does support legal size duplexing.