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calebleejl
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Message 1 of 3
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Problem Connecting to New Network

HP Recommended
HP DeskJet Ink Advantage 3635

I just changed my network including router and all. I'm having problems reconnecting my printer to the new network

 

Diagnostics Reults

> Wirless

-- Wireless On      FAIL

-- Wireless Working    Not Run

-- Signal Quality    Not Run

 

My Current Configuration Network Name (SSID) is still connected to the previous network. I have no idea how to disconnect it and reconnect to the new network 😕

2 REPLIES 2
banhien
Level 19
Level 19
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Message 2 of 3
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HP Recommended

Hi,

Welcome to HP Support Forum. Please use the following instructions to fix:

   http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Please also note: Your printer supports 2.4GHz only therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

BH
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calebleejl
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Message 3 of 3
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  • Open Finder and go to Applications -> HP -> {your printer model} -> Printer Setup & Software.

As per a previous trouble shoot. I was guided to delete the whole folder. Now I don't know where to locate the whole file online. All I can find is HP Easy Start which always fails to locate my printer 😕

My router is broadcasting both (dual) bands. 🙂

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