Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎06-05-2012
Message 1 of 2 (7,149 Views)

Problem Scanning to Computer with HP Officejet Pro 8600 Plus

I just reformatted my computer with Windows XP Service Pack 3, installed the HP Pro 8600 Plus drivers.  Printing works fine.  Scanning from the computer works fine.  However, scanning from the printer control panel to the computer returns an "Scan Unsuccessful" error.  I ran the HP Scan utility with no errors detected.  Could this be a firewall issue?  Any help would be most appreciated.

0 Kudos
Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 2 (7,108 Views)

Re: Problem Scanning to Computer with HP Officejet Pro 8600 Plus

[ Edited ]

Yes a firewall could block the scan, especially where scans originated from the computer works correctly.

 

However, here is a document that may offer other help scanning from the printer itself:

 

http://support.hp.com/us-en/document/c02915410

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation