Note on archived topics.
06-23-2013 07:25 PM
Hello, I am unable to reconnect my C4580 to my Verizon DSL replacement wireless router. The printer operates normally when connected to my MacBook via a hardwire USB connection. The instructions I have found tell me that I should open the HP Device Manager on my MacBook, then from the Information and Settings drop-down menu, click Setup Assistant to enter the new network name and security password. As soon as I click on Setup Assistant, Device Manager crashes and I get the following error message:
Process: HP Setup Assistant 
Path: /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/MacOS/HP Setup Assistant
Version: 2.1.3 (2.1.3)
Code Type: X86 (Native)
Parent Process: launchd 
User ID: 501
Date/Time: 2013-06-23 21:02:43.998 -0400
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 16562 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: ED6E7A2D-B328-4737-E37A-9FF6A922BFF3
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSDictionary initWithObjects:forKeys:]: count of objects (1) differs from count of keys (2)'
Can anyone help me with this?
Solved! Go to Solution.
06-25-2013 12:03 PM
Setup Assistant doesn't work in that version of OS X. You will need to either borrow a Windows PC, or a Mac with OS X 10.6, to be able to put the printer back on the wireless network. Sorry for the inconvenience.