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11-06-2013 02:09 PM
I am having issues with scanning documents.
Computer is Mac operting OSx Version 10.8.5.
I use to be able to scan only documents that were placed on the glass and then I would press the "scan" button on the printer and the document would scan to my desk top. I could not scan multiple pages by feeding them into the top of the printer. That was with my old Mac operating system.
Recently, I had the SW on my MAC updated to OSx. Now I can go into the printer settings and scan multiple pages provided I have a document in the top feeder. But I cannot put a single item on the glass and press scan. The error message I get is "no scan options. Refer to device documentation to trobuleshoot. Press ok."
Solved! Go to Solution.
11-06-2013 03:35 PM
I'm sorry to tell you that HP only provides the basic scan driver support for your product on Mavericks. This solution doesn't provide support for the scan button on the printer.
You can ensure the best experience with your product by accepting Apple Software Updates so that you have the latest available print and scan drivers.
Use the Image Capture, or Preview applications to start scans from your Mac. With either of these applications you should have the ability to scan from either the scanner glass, or from the document feeder. You just need to specify the source for the scan as a setting in the scanning software.
Hope this helps,
I work for HP.
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