The HP Community is here for you.
10-27-2013 05:09 AM
After spending a half a day gathering the tech info needed to trouble shoot printer problems and a run to Staples to get ideas,figured out one of the print heads was bad. At 65.00 and having to order it decided it was time for this machine to be recycled. Sad part is had just installed four new ink cartridges.All this for the convience of having a home printer. Of course we had to purchase a new machine and amazingly for not that much more than a new printhead.
11-24-2013 02:06 PM
A recall is a great idea. I have spent far more time cleaning the printheads than printing and the printer is currently pring light grey when it should be printing black. The black HP XL cartridge was purchased only a few months ago and shows that its nearly full. It was printing black only a week or 2 ago. I would doubt I have printed more than a 500-1000 pages with the printer since I purchased it new. It gets uses a few times a week a few pages each time. I've babied it. From what I've seen and heard the printheads also wear out prematurely. The printer is about 14 months old and it seems to be on its way out. Maybe its needs new printheads now and I should have to pay another $100?. I wouldn't recommend HP printer to anyone. HP needs to have a recall or replace the printheads. This is a big boat anchor, not a printer. I've had loads of printers over years, hps, lexmark, cannon, epsons. So far this one has required the most maintenence and been the least dependable, and the hp ink caqrtridges are not exactly cheap either.
11-25-2013 10:43 AM
I've posted before. Posting again. Beyond frustrated. We have two of these horrid things in our small office. Mine get's the most use, and has the most problems.
I replaced 3 printheads in 1 year on the machine I was using first. And when I did the update that was put out a few months back it completely screwed up the connection between my printer and all of our comp's. Didn't matter if we did wireless or wired. 90% of the time when we would send something to print it would get jammed in the cue, requiring us to unplug and replug the power to get it to print....which of course resulted in MORE printhead cleaning. LOVELY. Like it wasn't enough that it was doing it all the time before, and that it would stop in the middle of large copy jobs to clean.
So, in hopes of making things easier we switched out mine with my bosses (rarely used) unit. Of course upon installing it I found that his printhead was bad too (shocker, I know). And that we are still dealing with the same problem with the cue getting jammed from both our HP laptop and my desktop. Our tech genius was at a loss, thought he had it fixed and right beck to being a PITA it went.
Can't handle anymore, ready to drop this thing off a cliff. This will have to be our last in a very long line of HP printers. I don't recall our business ever buying another brand....because they used to be good.
12-05-2013 02:05 PM
My 6600 drinks Ink like its going out of style. it runs these checks consitantly!! I print very sparingly and it runs these checks every time I print something.. I will never buy an HP again and you can see here they not really interested in "solving" the problem!
12-16-2013 03:41 PM
Along with so many other purchasers of the HP OfficeJet Pro 8500 series of printers, I HATE THEM! While under warranty, the print quality became very poor only after 6 months. The machine constantly was cleaning the ink jets. Being under an extended warranty, I contacted the warranty provider and they sent me a "refurbished" piece of crap rather than replacing it with a new one. I got screwed! After using that machine less than 60 days, it now is having the same issues as the new machine I purchased. Oh, and the warranty company advised when they replaced the unit in October 2013 with the refurbished machine, that the remainder of my extended warranty was null and void. What a waste of money to the consumer! Now I am being told that the print heads are worn out and need replacing. I can purchase a new machine (and it will NOT be an HP) cheaper than this piece of junk that will give much better print quality, use less ink, ink replacement cartridges will be cheaper and based on consumer reviews, another manufacturer of inkjet machines was rated higher for quality, performance and service. HP, you can now say goodbye to another dissatisfied customer! Like Dell, I would like to see your company go out of business due to selling cheaply made products. Never again will I buy another HP product!
12-16-2013 06:29 PM - edited 12-16-2013 06:30 PM
I find this machine extremely frustrating and expensive. Much like everyone else here- my printer just cleans printheads and checks the printer. All day. Yesterday, I installed a new Cyan. Today, it told me it is low. I have YET to print a single piece of paper.
DO NOT BUY THE HP OFFICEJET PRO 8500. It is a piece of frustrating and expensive junk requiring a large black hole of ink because you want to try to make it work. Don't do it.
If you already have one- like me- let's cut our loses. Turn the thing off, recycle it, and order a different one.
01-28-2014 03:12 AM
My OJ 8500 constantly runs maintenance then tells me to switch the power off - then runs maint' again. No reason for it - I use it in a home office - mostly for the kids homework etc - I doubt I have printed 3000 pages on it so with the money spent on the purchase plus the ink this works out at around 13c (us) per page !!!
I am thoroughly pissed off with your built in obsolescence. I will never buy HP again. It takes hours to set up - registration details everywhere and a load of surplus programs that are nothing more than glamorous spyware.
A single ink cart' costs 23 euro in pc world - for ink !!! This was first used in caves and 'Indian ink' was around 2500 years ago with commercial printing ink being around for nearly 900 years - how do you make it so ******g expensive? No really - to replace all 4 cartridges costs nearly $130 if they were done individually ! Just ask me to bend over - it would be a lot less painful !
Then when I have replaced them yet again I will find out its the print heads or I have to have a specialist HP engineer call to my house to press buttons in a special secret code that just resets your software and then scratches his crotch for 40 mins before giving me a bill for another $200.
You have blown it - I hate you with a passion - all I wanted to do was print a couple of pages of homework - about 10 seconds worth - ok - 70 seconds if you count switching the printer on. So far - including this tirade and searching the internet it has taken 3800 seconds - over an hour - and despite 5 rounds of maintenance and turning it on and off - and now thumping it ! I still haven't got the kid's project printed.
Thanks once again for the convenience you have bought to my daily life !!
PS - (This is known as sarcasim in my culture - it is NOT a compliment).
02-03-2014 06:50 PM
I am sorry everyone else is having so many problems with their HP printer. Seems there are quite a few of us and good old HP is not going to do a **bleep** thing about it either! I will never recommend anyone purchasing any product from HP whether a computer or a printer. I have spent my last dollar with them. I took my piece of s.... printer to the garbage dump. That is where all their products belong.