I just installed a new black ink cartridge 564 in my Photosmart 6525 printer. When I removed the protective plastic wrapper, it loosened the top part of the ID sticker from the plastic housing. The printer will not print black, although the other new cartridges work perfectly. Is that why it doesn't work? Thanks for your help.
Thanks for your help. The Print Quality Diagnostic shows a white block where the black should be, and I used the old, used cartridge and got the same results. That suggests to me that there is something wrong with the printer? How do I fix it?