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GlenG3
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Problem with print cartridge

HP Recommended
HP Officejet Pro 6830

This is a repcement printer for one that was returned due to a bad print head. When I installed the "set up" print cartridges in the relacement printer I get the message "one or more cartridges appear to be missing or damaged".  All cartridges are properly installed so I guess one is bad.The screen on the printer also shows a black "K" inside a circle. I have dealt with a least 3 different HP technical people on the phone with no resolution to the problem. I have requested replacement "set up" cartridges with no success. I am very fruatrated since I have printing that needs to be done. Of course, I can't copy either. Any help would be appreciated including how I could contact someone at HP that can actually help me.

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Jeet_singh
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Hi @GlenG3,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are getting a 'cartridge error' on your new HP OfficeJet 6830 printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to clean the cartridge contacts?

Have you tried to use regular ink cartridges rather than setup cartridges?

 

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Next thing, I would suggest here is to use one cartridge at a time and check which one comes up with an error.

 

For more details, please follow the  steps suggested in the support document for - 'One or More Cartridges are Missing or Damaged' Or 'Cartridge Problem'Error

 

I hope this helps. Let me know how it goes for further assistance. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

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