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Student
Posts: 1
Member Since: ‎05-11-2013
Message 1 of 4 (2,981 Views)
Accepted Solution

Problems Receiving Faxes (HP Photosmart 7520)

I recently purchased a HP Photosmart 7520 -eAll-in-one printer. I am able to send faxes but am unable to receive them. When I am receiving a fax, this error message appears "Receive Failed". I have connected the printer from the port "1-LINE"  to my wall socket for the telephone service and have used a splitter to connect to my home telephone as well. 

When receiving a fax, do I answer the call from the printer or the home telephone?

What can I do to receive faxes correctly?

0 Kudos
Accepted Solution

Re: Problems Receiving Faxes (HP Photosmart 7520)

Hi nishalj,

 

If the fax gets to your fax machine before it fails, this narrows the possible causes.

 

Try this link.  Do steps 1 and 2, and then skip down to step 6.  The document is written for an older model Photosmart so the steps might be a little different but you should be able to follow the document.

 

Pay special attention to the length of the phone cord and any splitters.

 

http://support.hp.com/us-en/document/c01633010

 

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Distinguished Professor
Posts: 2,840
Member Since: ‎01-11-2012
Message 2 of 4 (2,941 Views)

Re: Problems Receiving Faxes (HP Photosmart 7520)

[ Edited ]

Hi nishalj,

 

It sounds like you have the printer connected correctly.  I would recommend not using a splitter.  Those can cause problems sometimes.  You can connect a telephone to the printer by using Ext 2.

 

Can you run a fax test and let me know the results?  If everything passes, there will be a report at the bottom of the fax test results.  The report will list the settings for the printer.  Can you give me all the settings.  An example would be:

 

Country        USA

Language     English

 

I will need both columns of information.  For help on how to run the fax test, see the following link.  Click Here 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
PhD Student
Posts: 945
Member Since: ‎01-10-2011
Message 3 of 4 (2,931 Views)

Re: Problems Receiving Faxes (HP Photosmart 7520)

[ Edited ]

Hi nishalj,

 

If the fax gets to your fax machine before it fails, this narrows the possible causes.

 

Try this link.  Do steps 1 and 2, and then skip down to step 6.  The document is written for an older model Photosmart so the steps might be a little different but you should be able to follow the document.

 

Pay special attention to the length of the phone cord and any splitters.

 

http://support.hp.com/us-en/document/c01633010

 

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Distinguished Professor
Posts: 2,840
Member Since: ‎01-11-2012
Message 4 of 4 (2,904 Views)

Re: Problems Receiving Faxes (HP Photosmart 7520)

Hi nishalj,

 

Glad you were able to resolve your problem.  Let me know if I can do anything else to help.  Have a good day !

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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