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HPnewbee
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Problems with 920XL ink for Officejet 6500A Plus printer

I have been quite disappointed thus far with the 920XL ink. It's supposed to provide 2.5x the ink but since using it my printer frequently won't print in black and I have to remove the cartridge shake it and replace to get the ink to come out. Anyone else had this problem? I had no problems with the regular 920 black ink cartridge.

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Level 7 Dave_K
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Problems with 920XL ink for Officejet 6500A Plus printer

Hey HPnewbee!

 

You may have a bad cartridge. If you recently purchased it, it may still be in warranty. You may want to call to see if you can get a replacement cartridge.

 

Hope this helps!

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

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