cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HPnewbee
New member
1 0 0 0
Message 1 of 2
954
Flag Post

Solved!

Problems with 920XL ink for Officejet 6500A Plus printer

HP Recommended

I have been quite disappointed thus far with the 920XL ink. It's supposed to provide 2.5x the ink but since using it my printer frequently won't print in black and I have to remove the cartridge shake it and replace to get the ink to come out. Anyone else had this problem? I had no problems with the regular 920 black ink cartridge.

0 Kudos
1 REPLY 1
Dave_K
Level 7
Level 7
615 613 42 117
Message 2 of 2
Flag Post
HP Recommended

Hey HPnewbee!

 

You may have a bad cartridge. If you recently purchased it, it may still be in warranty. You may want to call to see if you can get a replacement cartridge.

 

Hope this helps!

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation