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Honor Student
Posts: 2
Member Since: ‎01-03-2012
Message 1 of 7 (552 Views)

Problems with New Scanner HP Deskjet 4500

Just bought a new all in one HP Deskjet 4500.

Installed with Windows 7 64 bit.

Scanning isnt working.

Says "No scan options - refer to device documentation".

I have not found any documentation to remedy this.

Any help is appreciated.

Mike

 

0 Kudos
Student
Posts: 1
Member Since: ‎01-03-2012
Message 2 of 7 (537 Views)

Re: Problems with New Scanner HP Deskjet 4500

i am having the same issue and cannot figure it out

Honor Student
Posts: 2
Member Since: ‎01-03-2012
Message 3 of 7 (528 Views)

Re: Problems with New Scanner HP Deskjet 4500

I am having the same issue though I am using Windows XP.  I am using a WiFi connection.  Do I need a USB connection to scan?  If so, how will this affect my WiFi setup?

Honor Student
Posts: 2
Member Since: ‎01-03-2012
Message 4 of 7 (500 Views)

Re: Problems with New Scanner HP Deskjet 4500

After way too much trouble, and learning that this is a common problem, I found a fix... not ideal, but does the trick. Go to google and type the message below... the instructions are straight forward and worked in about 30 seconds. Good luck.

 

A 'No Scan Options' or 'Scan settings are not set' Message Displays on the All-in-One

Honor Student
Posts: 2
Member Since: ‎01-03-2012
Message 5 of 7 (490 Views)

Re: Problems with New Scanner HP Deskjet 4500

I believe my problem was due to inadequate product documentation.  Once I opened the HP Solution Center I stumbled onto the solution.  The Deskjet is working properly, but I would have had much less frustration and stress if the product had included a user friendly user manual.  I still do not know why the Scan button has this beside it: Scan (USB only).  Where is the documentation?

Tutor
Posts: 10
Member Since: ‎02-26-2013
Message 6 of 7 (260 Views)

Re: Problems with New Scanner HP Deskjet 4500

Scan on my deskjet 4500 still doesn't work. Uninstalled software. Reinstalled from CD that came with product and it still doesn't work. - WHY CAN'T HP PROVIDE A WORKING SCAN PRODUCT? It is not that hard, mybe they should hire some outside help to gt them into the 21st century!!

 

Error code: 8[(4,-2147221005,0)]

 

PLEASe tell me that you can provide scan services for you "all-in-one" printers!!

Honor Student
Posts: 4
Member Since: ‎03-08-2015
Message 7 of 7 (202 Views)

Re: Problems with New Scanner HP Deskjet 4500

This did not help me. I did the first two steps to no avail. Eventually, I tried to download the HP Print Doctor but my guess is that it was not a file that was compatible with my Mac.

 

I will post a separate question asking for help with the scan.

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