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    Fix HP Printer issue in macOS

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    Fix HP Printer issue in macOS

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    Fix Windows 10 Update Issues

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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I have a fax number - that's not the problem.  I can log in successfully on the internet - can't do it from the screen in order to USE the feature on the printer.

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Thanks for the "fix". I agree for somereason this works and that is all that matters. Thanks again- you saved many frustrating hours to try and get this to work. 

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Message 23 of 49
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zsr, 

 

It is still possible that it is an issue with the account. I have seen in the past where someone could not log in on the printer but they could log in on the website, and after doing all of the above steps, they were still not able to sign into eFax on the printer. At that point, we had to call eFax and have them delete the account. I believe all they need is the email you registered with and the eFax number. After they created a new account, they were able to log in.

 

If that still doesn't work for you, we do have another option. It's called a semi-full reset. Be advised that when doing a semi-full reset it will remove ePrint from your printer if you have already registered it and disconnect the printer from your network. All of that will need to be set back up after it has been performed. If you would like me to private message you the steps for that, reply back with the model of your printer and I'll send the steps to you. 

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Okay - eFax deleted my account.  I waited a day and tried to register.  Message on printer was that email in use.  So, I tried to login w/o registering and it said registration invalid.  I went to my personal email to talk with HP support and there was an email from eFax welcoming me! Tried the info on that email w/no success. Is there a correction or will I not be able to use the eFax function?  Getting frustrated.

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Message 25 of 49
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Thanks - it works
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Message 26 of 49
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I don't understand.  I cannot use the eFax feature on the HP printer - did I misread "it works?"

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Message 27 of 49
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zsr,

 

What kind of router are you using?

 

If you have tried all the troubleshooting in this thread and still unable to use eFax on your printer, something else is going on. There is a router out there issued by certain ISPs that was causing issues with some of our services not being able to connect. If you could give me the model and brand of the router, I might be able to find out a little bit more information.

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Message 28 of 49
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KUDOS it worked....  I onoly wish this was on the trouble shooting page s this forum.

 

 

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I'm having a similar log-in problem on my printer. I can log-in on my computer, but pog-in on printer gives: The login entered is not valid.

I Go to eFax. Login., but I caanot see 'Account Preferences.' to acces 'this setting (my address redacted).'
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Message 30 of 49
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I couldn't efax until I read this solution.  Thanks for the help.

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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