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Another victim of the HP ENVY 5530.
The first one I got had to be returned, (can't remember why now)
and was promptly replaced by mail (nice job on that HP).
The new one printed fine until I had to get a replacement cartridge.
I decided to go with a 'genuine' HP 61XL High Yield Black, so I
absolutely wouldn't have any problems...
No such luck. It just won't print any black. The color still works fine
in single cartridge mode.
I've tried all the suggested tricks (I think). The cartridge seems
to be dried up. I even tried watering it, like the guy above.
Now what ? roll the dice on another $35 cartridge ?
Is there a quality problem with these cartridges ?
I just don't think there's a problem with the actual printer,
except that it can't really detect a problem with the
cartridge for some reason. Its out of 'warranty' now
anyway, so its close to getting trashed...
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to print in black from your HP ENVY 5530 e-All-in-One Printer after replacing the cartridge.
This issue could occur if the electrical contacts on the cartridge or the printer are defective.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Color or Black Ink Not Printing
If the issue still persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp
Meanwhile, you can still print a black text document using the color cartridge also.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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