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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 03:36 PM

HP Recommended

Two of our computers on our secure home network show up on the control panel for scan choice of an hp 8600

The third is running win 7 and with re installing software and hours cant fix. There is no file shortcut as spoken about for

 

Program file

HP

HP

Progg8600

8600

scan

 

I cant find an activation scan button on any software loaded and re loaded

1 REPLY 1

‎04-26-2017 06:13 PM

HP Recommended

@Pk5316

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to scan from computer. I would like to help you out with this issue today.

  • Restart devices and check driver scan settings.
  • Run the Print and Scan Doctor.
  • Uninstall and reinstall the printer software.
  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.

Click here follow the document to perform above mentioned troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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