• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-02-2017 02:25 PM

HP Recommended

I have done all that and more: updating the Network firmware, shutting down and restarting my modem, printer, computer etc. and reinstalling my HP printer driver. I have the HP office jet pro 8710. It worked fine until I get the new Time Warner Spectrum modem. It seemed to work for a while after I put in the new WifI password etc.  But it would soon lose the connection. My computer would say ..printer offline. the trouble shooter would say printer is turned off (when it was actually on). and my Ipad says ..printer not found..repeatedly.  

I called Time Warnwe Spectrum. They say it must be a printer problem since I can access the inter net on both my computer PC and my iPad. 

hope you can help,

 

 

1 REPLY 1

‎04-02-2017 02:40 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.