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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 8
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Re: HP Deskjet F4172 All-in-One Printer and adobe flash player

HP Recommended

@shahram-2

 

Welcome to the HP support community.

 

Uninstall the printer driver and reinstall the latest driver

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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shahram-2
Level 2
27 19 0 0
Message 1 of 8
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HP Recommended

Respectfully, the above HP printer, HP Deskjet F4172 All-in-One Printer, its Solution Center works with adobe flash player and it is told that the Printer does not work without the flash player, regarding that after 31 December the adobe flash player does not  support it ; it is urged to delete it due to the security issue of the PC, what is the alternative for the above HP printer? will any new update be lunched by the HP in order that the users are able to continue using the above printer? thanking you

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shahram-2
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Message 3 of 8
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Thanking for your message, respectfully, this is my question whether the Solution center of my printer, HP Deskjet F4172 All-in-One Printer (the following link), will work if I delete the Adobe Flash Player? without uninstalling and reinstalling my above printer, because some people tell that the above printer works well without flash player and some people tell ,"no, the above printer will not work without flash player", thanking you again.

 

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-f4100-all-in-one-printer-series/3177560/...

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shahram-2
Level 2
27 19 0 0
Message 4 of 8
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Respectfully, this is my question whether the Solution center of my printer, HP Deskjet F4172 All-in-One Printer (the following link), will work if I delete the Adobe Flash Player, regarding the end of the Adobe flash player's support? without uninstalling and reinstalling my above printer, because some people tell that the above printer works well without flash player deleting it in my PC and some people tell ,"no, the above printer will not work without flash player", thanking you again.

 

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-f4100-all-in-one-printer-series/3177560/...

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sandytechy20
HP Support Agent
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HP Support Agent
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Message 5 of 8
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@shahram-2

 

You can use the HP Smart app to check the ink levels.

Refer this link for the steps to download and use HP smart app:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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shahram-2
Level 2
27 19 0 0
Message 6 of 8
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Thanking you, the HP Smart app does not work for the HP old printer like above  HP Deskjet F4172, but , for other modern like HP Deskjet 2720 works well, thanking you again. 

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sandytechy20
HP Support Agent
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HP Support Agent
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Message 7 of 8
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@shahram-2

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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shahram-2
Level 2
27 19 0 0
Message 8 of 8
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Thanking you, I have already contacted with the HP support for two times, but they told me that they would not help me because  my HP Printer( HP Deskjet F4172) was out of the warranty, and so, I had to to buy a new HP printer (HP Deskjet 2720) in order to do my job, the copy of their email is as following:

 
 
 
Its translation from Dutch to English using Google translator:
Dear Mr.
As a result of your file known to us under number[content removed], I am sending you this e-mail.
Your printer is out of support as of March 31, 2012.
HP cannot provide support for the printers that are no longer in production and are no longer up to date.
You can make your own decision about this, nor can we as HP justify ourselves with the decision of ADOBE.
Your file is hereby closed as without consequence.
We trust that we have informed you sufficiently.
Our helpdesk can be reached by phone from Monday to Friday from 8:00 am - 6:00 pm.
[content removed]
With best regards
HP Customer Support

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