My HP Officejet 8600, which is setup with a wireless connection to my network, keeps going offline eventhough the printer says it is connected to my network. This has been a problem for the last two to three months.
I even paid HP to help me one time, but their fix did not work.
I have tried Scan Doctor and several other suggestions from HP and Microsoft. I am running Micosoft 10.
I am tired of this problem--it is a pain in where you know where!
HP should have an answer--maybe I should get an Epson or someother printer.
Welcome to the HP Forums. I would be happy to help you with your HP Officejet 8600 printer. I understand that your printer shows offline even though it is connected and you have already done some preliminary troubleshooting.
Set the default printer and unpause printing.
Reset the printer and check the connection status.
Make sure the correct port is selected.
Update the printer firmware.
Add the printer using HP Printer Assistant.
Click here and refer the document to perform above mentioned troubleshooting steps.
Let me know how it goes.
Sandytechy20 I am an HP Employee
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