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03-10-2015 02:05 PM
Welcome to the HP Forums!
Just as an FYI, I don't recommend removing the printhead on your PS 5514 as the printhead piece is not meant to be removed in that printer.
By everything else, are you referring to the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document? If that is the case, and the printer is still having issues printing black, please let me know what country you're in, thanks 🙂
03-18-2015 06:19 AM
I am in the US. I tried running the clean print head procedure 5 or 6 times with no luck. Two different ink cartridges. Any ideas? I really dislike the idea of throwing it away and buying something different.
03-18-2015 07:24 AM
Thanks for the reply @GCH1994 🙂
As the issue still isn't resolved then there may be one more thing you can try before calling our phone support team.
In our research on the black ink not printing issue, my colleague (@Sunshyn2005) came across a video that may be helpful to you. If the printer is out of warranty (check warranty status here) follow the steps in this How to fix a HP Printer, not printing black ink and missing colours 5510 5515 5520 5524 3070A 364 video.
If that doesn't seem to get the black flowing either, please contact our technical support team by phone (1-800-474-6836) and inquire what other options they have for you and perhaps they can offer a discount on a newer printer.
Hope this helps 🙂
01-05-2018 09:29 PM
I cleaned the print head using the method in the video. Yea for videos! But still does not print black. A friend suggested soaking the print head for a while to dislodge any dried ink. How do I get the print head out of my 3520?