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Tutor
Posts: 4
Member Since: ‎07-22-2014
Message 1 of 3 (601 Views)

Re: HP Photosmart 6520 - Black ink not printing after being replaced

[ Edited ]

I'm having the exact same problem.  Black ink is not getting through.  I'm using genuine HP ink, I've cleaned and aligned the printheads, I've checked for adhesive on the cartridge, and I'm just out of warranty.  It's disturbing to see there are others having this problem.

 

Advice welcome.  If the advice is buy another printer, it won't be a HP.

 

I'm in North Carolina, USA.

 

0 Kudos
Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 2 of 3 (594 Views)

Re: HP Photosmart 6520 - Black ink not printing after being replaced

As this is a 6520 and you're in the US, regardless that it's out of warranty I'd advise calling HP Phone Support for a replacement. Can you please let us know how you get on?

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Top Student
Posts: 4
Member Since: ‎06-29-2014
Message 3 of 3 (589 Views)

Re: HP Photosmart 6520 - Black ink not printing after being replaced

HP's customer service response to my issue was to send me a $100 gift card.

The exact amount needed for a new printer. I guess thats how the problem gets solved.

 

 

ALISON
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