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08-08-2014 02:54 PM
I bought a HP replacement from Office Max store - it was in an HP box and my printer told me it was an authentic cartiagle
08-08-2014 02:56 PM
I have replaced ink before and never had this problem and have always used Hp products. I bought the ink cartliage that is recommended for my printer - the 564
08-08-2014 06:40 PM
Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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