As mentioned, I have the problem ONLY for the copy function, not for printing, which is fine. The suggestions on other threads that might pertain to copy I tried before posting, as mentioned. (Multiple times, and with prolonged power disconnect once).
The thing I cannot do without instructions is the reset. I am requesting reset instructions (NOT updating firmware, which I already double checked). It says user must agree not to republish those, so I agreed to that in my original post, and further agree here.