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bleakhappy
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Re: Officejet 8610 printer error

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I am having the same problem. my blue light is blinking and wont connect to my network. i already reset the setting to factory and when i try to set up through the wifi setup it just says "searching for wireless network" and actually it freezes also and wont let me click the red X to go back to my home screen. i have to unplug the printer and plug it back in. my printer was working fine 2 days ago and now all of a sudden out of nowhere this. what can i do ? also i tried uninstalling and reinstalling but it does me no good since it wont "find" a network connection.

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Chimney_83
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Greetings @bleakhappy

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to connect to the printer through wireless. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you tried to setup the printer through USB?

Are you able to make a copy on the printer?

What is the operating system installed on your computer? (Windows or MAC)

 

Recommend you to uninstall the printer software from your computer using the method mentioned below. (Procedure for Windows)

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. (Step up the printer using USB.)

Once the printer is working through USB. 

Convert the setup to wireless by following the procedure mentioned in this HP Article

 

Once the printer is working over wireless, for better stability, please assign a static IP to the printer by following the procedure mentioned below. 

  • Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
  • Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
  • Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

I understand that the procedure is lengthy and time consuming, but it will resolve the issue you are facing. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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