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04-25-2017 05:36 PM
Has HP figured out what's wrong? I'm fed up looking at this printer. It will being going back to Costco this week.
04-26-2017 06:03 PM
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that you are getting an error 0x6100004a while printing.
I’d love to help!
Follow the steps in the below article and check if it helps.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
I am an HP Employee
04-26-2017 10:27 PM
Thank-you for your quick reply. I did go to the link. I followed the directions step by step. Waited 3 minutes and also touched the plug to metal to try and ground it before plugging it all back in. I was lucky to be able to access the ink cartridges before and after these steps. Yesterday, they wouldn't slide over at all. Anyways, after the warm up was complete, I reinstalled the ink cartridges one by one snapping them in. It didn't ask to print off it's calibration sheet like it did on it's first day. It then jumped to the same error window 0x6100004. The ink cartridges are jammed to the right once again.
04-27-2017 02:32 PM
It seems like a hardware issue and I recommend you to contact phone support to further diagnose the issue.
Here is how you can contact phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
I am an HP Employee
04-29-2017 07:09 PM
Hopefully this post can stay up so other people who had this paper jam problem know it's not them, it's the printer. 🙂