I'd like to know the following details to help you find a solution:
1) What is the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG
2) Is the printer already connected to the network? Check the wireless light on the product. If the light is blinking then, it is not connected. If it is steady, then the printer is connected.
Alternatively, try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
Thanks, I'll watch for your reply!
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DVortex I am not an HP Employee
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