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JuniperJB
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Re: Will not print black from computer. Prints OK from internal printer test. color OK from both.

HP Recommended

HP OfficeJet 6400: paper tray is stuck - won't go in or come out.

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Rainbow23
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@JuniperJB,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that the paper tray of your HP Officejet J6400 All-in-One Printer is stuck and will not move in or out.

 

This could be a hardware issue with the printer.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2pzgAIv

 

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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