• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2017 06:39 PM

HP Recommended

I'm having same problem.  It would have been nice if answer would have just been posted instead of messaging.  Can I get the message as well?

5 REPLIES 5

‎03-31-2017 11:27 AM

HP Recommended

To factory reset press back arrow on printer 4 times and support menu comes up press ok.  There are several menus.  Proceed to the one with the factory reset.  Wireless capabilities came back.

Was this reply helpful? Yes No

‎04-18-2017 01:10 PM

HP Recommended

Hi, I am having the same issue. I have tried pressing the back button as suggested but this did not help. 

Any other solutions out there?

Was this reply helpful? Yes No

‎04-21-2017 06:14 AM

HP Recommended

HI @Missinglink1

 

Have you tried the steps and is your issue resolved?

 

Do let us know.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-21-2017 07:11 AM

HP Recommended

Your quick response was very much appreciated.

Yes I am up and running and still have a bit of hair left.

 

Many thanks

Was this reply helpful? Yes No

‎04-21-2017 07:36 AM

HP Recommended

Hi @Missinglink1,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.