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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I'm having same problem.  It would have been nice if answer would have just been posted instead of messaging.  Can I get the message as well?

5 REPLIES 5
HP Recommended

To factory reset press back arrow on printer 4 times and support menu comes up press ok.  There are several menus.  Proceed to the one with the factory reset.  Wireless capabilities came back.

HP Recommended

Hi, I am having the same issue. I have tried pressing the back button as suggested but this did not help. 

Any other solutions out there?

HP Recommended

HI @Missinglink1

 

Have you tried the steps and is your issue resolved?

 

Do let us know.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Your quick response was very much appreciated.

Yes I am up and running and still have a bit of hair left.

 

Many thanks

HP Recommended

Hi @Missinglink1,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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