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07-19-2014 10:32 AM - edited 07-19-2014 10:36 AM
My Photosmart Printer C309a will not print black text. I have cleaned the heads in warm water but nothing helps. I feel I need new heads. what do you think?
Printer is not under warrenty.
07-19-2014 04:08 PM - last edited on 03-07-2017 02:20 PM by OscarFuentes
The printer may need new heads, but I would suggest starting with the troubleshooting steps in the document here. Be sure to check the vents.
If that does not resolve the issue then soaking the printhead as described in this post may help resolve the issue.
Bob Headrick, HP Expert
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