Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Highlighted
Student
Posts: 1
Member Since: ‎07-19-2014
Message 1 of 2 (372 Views)

Re: black ink won't print

[ Edited ]

 

My Photosmart Printer C309a will not print black text.  I have cleaned the heads in warm water but nothing helps.  I feel I need new heads.  what do you think? 

Printer is not under warrenty.

 

0 Kudos
Provost
Posts: 29,585
Member Since: ‎11-17-2008
Message 2 of 2 (356 Views)

Re: black ink won't print

[ Edited ]

The printer may need new heads, but I would suggest starting with the troubleshooting steps in the document here.  Be sure to check the vents. 

 

If that does not resolve the issue then soaking the printhead as described in this post may help resolve the issue.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation