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Posts: 1
Member Since: ‎07-19-2014
Message 1 of 2 (376 Views)

Re: black ink won't print

[ Edited ]


My Photosmart Printer C309a will not print black text.  I have cleaned the heads in warm water but nothing helps.  I feel I need new heads.  what do you think? 

Printer is not under warrenty.


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Posts: 29,784
Member Since: ‎11-17-2008
Message 2 of 2 (360 Views)

Re: black ink won't print

[ Edited ]

The printer may need new heads, but I would suggest starting with the troubleshooting steps in the document here.  Be sure to check the vents. 


If that does not resolve the issue then soaking the printhead as described in this post may help resolve the issue.

Bob Headrick,  HP Expert

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