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CPSFFS
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Message 1 of 2
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Re-connect printer to PC to scan to PC (need detailed steps)

HP Recommended
6600
Microsoft Windows 8.1 (64-bit)

Cannot scan from printer to PC

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Rainbow23
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Message 2 of 2
Flag Post
HP Recommended

Hi @CPSFFS,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan from your HP Officejet 6600 e-All-in-One Printer to your computer.

 

This issue could occur if the firmware is not updated or the full feature software may not be installed.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to update the firmware: Firmware Update

 

If the issue persists, then you may need to install the full feature software from the link: Full Feature Software and Driver

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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