cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Dani-engineer
New member
2 1 0 0
Message 1 of 3
144
Flag Post

Re: driver unavailable

HP Recommended

I also have the same problem. Windows 10 64 bit on a wireless network. All the other computers, Android Phones ,Android Tablets and Ipads have no Problem

0 Kudos
2 REPLIES 2
Bob_Headrick
Level 16
Level 16
33,309 26,664 2,425 8,965
Message 2 of 3
Flag Post
HP Recommended

Please read this post then provide some details.  What printer model? Is the printer connected by wired or wireless LAN?  

 

What issue are you having on the Windows 10 machine?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
Dani-engineer
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

The printer is an Officejet Pro 6830 which is connected to a wireless network covering the whole house. The install program recognises the printer on the network both by name and IP adress but will not recognise it when it tries to install the driver. Under settings i  Windows 10 64bit with the creators update (and also before the update) windows reports the printer as 'driver unavailable'. All other computers ,both wireless and wired, as well as smartphones and tablets work without a problem. The problematic computer has a clean install of windows with office 365 personal edition and uses the windows native Firewall and antivirus and has no 3rd party security software

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation